Let’s face it, no matter how great a tenant is, we all have bad days. Add someone else having a bad into the mix, and well, things can escalate quickly.
At Custom Realty, we work hard to ensure that our tenants are happy so when the little things start to bother them, they don’t escalate. We have frequent and open communication with tenants, and we act quickly on their issues. The work we put in means tenants feel heard and trust their concerns will be addressed.
We believe that when we properly screen prospective tenants, we can help minimize tenant disputes before a tenant moves in. Our process involves more than just filling out paperwork. We take the time to chat with each applicant to learn about what they’re looking for in a new home to make sure the property is a good fit for them. A happy tenant makes for happy neighbours and ultimately a happy landlord.
Whenever possible, we have onsite caretakers, which allows for a much quicker response to concerns and issues. All onsite caretakers are provided with our systems and procedures for developing strong relationships with tenants.
Because our team does routine visits to the properties we manage, we can often circumvent an issue before it escalates through our professionalism and client-centric approach.
We also make sure tenants are aware of the expectations as outlined in the tenancy agreement and their responsibility to ensure the building remains a safe and welcoming environment for everyone.
When an issue does escalate, we make sure both parties feel heard, everything is well documented, and we work to find a fair and equitable resolution. As members of LandlordBC, when an issue does arise, we also have full access to their resources and tools.
Our systems and processes are developed with the mindset that squabbles and disputes are prevented with open and transparent lines of communications, managing expectations, and listening to and acting on tenant concerns.
Your investment. Our priority.